Contact Center Representative

The David J. Joseph Company
Job Description

Company Profile
The David J. Joseph Company (DJJ), founded in 1885, is a world leader in scrap metal recycling & trading. With over 70 locations, the Joseph Company is headquartered in Cincinnati, Ohio and is a wholly-owned subsidiary of Nucor Corporation (NUE) a Fortune 200 Company. DJJ has a well-earned reputation for safety, integrity and innovation. We are recognized as a good community citizen who is trustworthy, financially strong and environmentally proactive.

U Pull and Pay LLC (a wholly-owned subsidiary of DJJ) has exciting opportunities as Contact Center Representatives in our headquarter location downtown Cincinnati.

Position Overview
1. Provide excellent customer service at all times 2. Utilize proprietary system to locate and interchange vehicles parts 3. Responsible for accurately conveying information pertaining to processes and guidelines customers must follow while at store locations 4. Work cohesively in a team environment while accurately and efficiently assisting customers 5. Will learn car purchasing techniques to maximize UPAP return on purchases 6. Build and maintain relationships with all store locations

Qualifications
1. Previous customer service experience 2. Commitment to Safety is a must 3. Excellent communication, phone and interpersonal skills 4. Ability to work with Microsoft Outlook and Excel 5. Effective organization, reasoning, evaluation and follow-through skills 6. Must be willing to work weekends, holidays and overtime as needed 7. Have to be comfortable in an industrial environment 8. Call center experience is a plus 9. Basic vehicle parts knowledge a plus 10. Must be willing to train at local store locations and continue supporting the store as needed 11. Need to be flexible, have the ability to multi-task and embrace change

We offer competitive wages, paid training, paid holidays & comprehensive benefits package including 401k, medical, dental and life insurance.

If you are ready to grow with a successful company, please apply online.

U Pull & Pay is a drug-free workplace and conducts pre-employment testing as a condition of employment.

U Pull & Pay is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, lactation/breastfeeding, sexual orientation, gender identity, national origin, ancestry, age, marital status, familial status, disability, genetic information, or protected veteran status, military status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. U Pull & Pay hires and promotes individuals solely on the basis of their qualifications for the job to be filled. If you’d like more information on your EEO rights under the law, please click here

Contact Information