Group Sales Manager

Cincinnati Symphony Orchestra
Job Description
Position Summary: Reporting to the Director of Sales, the Group Sales Manager works collaboratively within and across the organization to drive growth in group sales across all product lines. The ideal candidate will have a private sector head and a public sector heart, with an ability to develop positive relationships with group sales leaders, and grow group ticket sales among new and existing audiences while using data to understand the targeting and success of these efforts. Strong customer service, verbal and written communication and project management skills are necessary. The ideal candidate will also be curious and forward-leaning, with the ability to develop concepts for and execute new ways to invite and connect groups to orchestral/choral music. Key characteristics of the ideal candidate include innate curiosity, adaptability, creativity, willingness to try new things and measure and learn from these opportunities. In addition to the base salary this position offers the opportunity for annual bonuses triggered by meeting or exceeding revenue, volume and average ticket price goals by product line.
  • Grow group attendance and ticket revenue annually through the retention of existing groups and acquisition of new groups to Cincinnati Symphony Orchestra, Cincinnati Pops Orchestra, Lollipops Family, Riverbend performances, May Festival, Vocal Arts Ensemble and special concerts.
  • Develop and execute annual group sales marketing plan, to include direct mail, email, print ads, and events—aligned with overall marketing plan. Measure success of promotions and activities. Write materials, and oversee graphic design and production.
  • Deliver and model the highest possible customer service; determine Group Sales procedures and policies; help lead Group Sales pricing decisions; leverage existing tools (Tessitura, T-Stats, etc.) to recommend and make good business decisions.
  • Prospect and develop new leads and lists, likely requiring local travel (not overnight) on average 1-2 days per week. Regional group tour conference travel required 1-2x per year.
  • Develop new group products that respond to and innovate within growing web-based group-buying trends.
  • Plan and manage corporate sponsor employee discount program.
  • Manage group sales budget; run weekly sales and lead/contact reports; forecast and make sales projections.
  • Administrative tasks include processing group sales orders, collecting payment, and managing group sales web pages: and hotline: 513-744-3590.
  • Work cross-functionally to leverage activities in other areas of the organization (audience engagement efforts such as Friday Orange, etc.) to drive ticket sales.
  • Work with CSO teams internally to provide input into season/series concert planning, to align with group sales goals.
  • Greet groups at concerts and provide concert/event assistance to the department as needed.
  • This position serves in the rotation for front-of-house management duties at concerts.
  • Other duties as assigned.
Desired Job Requirements, Skills, Background:
  • Strategic, sales-oriented mindset with at least two years of sales experience with proven track record of achieving sales goals; non-profit or performing arts experience a plus
  • Excellent customer service and interpersonal skills; ability to increase retention by engaging clients and sharing enthusiasm for the live concert experience
  • Strong written and verbal communication skills; Ability to communicate effectively and in a timely way with external and internal constituencies
  • Thrives in an extremely fast-paced environment and can process information on the fly
  • Project management and budgeting skills highly desirable
  • Strong computer skills, including Word, Excel and Outlook are a must; familiarity with Tessitura is a big plus
  • Knowledge of and/or passion for the arts, specifically music
  • Experience working with volunteers a plus
  • Bachelor’s degree
About the Cincinnati Symphony Orchestra: Comprised of the world’s finest musicians, the Cincinnati Symphony Orchestra aims to fulfill its mission: to seek and share inspiration. A cornerstone of the Cincinnati arts community, the CSO’s vision is to engage audiences and community better than any other orchestra in the world. The CSO, which also performs and records as the Cincinnati Pops Orchestra, presents over 100 concerts and events annually.
As one of the oldest symphony orchestras in the United States, the CSO has achieved international critical acclaim and an operating budget that consistently places it among America’s top 10 orchestras. The CSO serves as an ambassador for Greater Cincinnati to the world through national and international tours and an extensive Grammy-winning recording catalog, with over 10 million recordings sold worldwide. The success of the CSO is predicated by its values: it is an orchestra determined for greatness and committed to experimentation that serves as Cincinnati’s ambassador to the world and remains devoted to the Cincinnati community.  

To Apply: Please send cover letter and resume to:
Please put “Group Sales Manager” in the subject line
Contact Information